GENERAL INFORMATION
1. What are the check-in and check-out times?
Check-in is available from 3:00 PM, while check-out is required by 11:00 AM. You are welcome to arrive prior to check-in time to leave your luggage in our storage area and start enjoying all hotel services immediately; as soon as your room is ready, we will provide immediate access. Similarly, after leaving your room at 11:00 AM, you may store your bags and continue enjoying your day and the hotel facilities.
2. What are the reception hours?
Our reception is open 24/7 to guarantee full assistance at any time.
3. Which languages are spoken at reception?
Our reception staff speaks Italian, English, French, German, and Russian.
4. Where is Diana Grand Hotel located and how can it be reached?
Diana Grand Hotel is located in Alassio and is easily reachable both by car and by train.
5. Is there parking on site?
Yes, we have parking adjacent to the hotel, available at a cost of €25.00 per night.
6. Does the hotel have an elevator?
Yes, the property is equipped with convenient elevators for guest use.
7. Does the hotel offer Wi-Fi connection?
Yes, we offer free Wi-Fi connection both in the rooms and in all common areas of the hotel.
8. Are pets allowed?
Yes, your pets are welcome (up to a maximum weight of 10 kg) for a supplement of €15.00 per night.
9. Is there a luggage storage service?
Yes, we offer a complimentary luggage storage service both upon arrival and departure.
10. What room amenities are provided?
All rooms are equipped with air conditioning, minibar, hairdryer, soft slippers, bathrobe, and a complete bathroom courtesy set.
11. Is there a tourist tax?
Yes, there is a municipal tourist tax of €2.00 per person per night.
12. Which credit cards are accepted for payment?
We accept credit card payments from Visa, Mastercard, and American Express.
CHECK-IN/CHECK-OUT
1. How does check-in work at the property?
Upon check-in, we will ask you to present a valid ID (identity card or passport). Afterwards, we will be pleased to accompany you on a brief tour of the hotel to show you all the available amenities.
2. Is early check-in possible?
Certainly. If you arrive before 3:00 PM, you can leave your luggage in our storage room and start enjoying the hotel facilities. Should you wish to access your room early, please check availability directly with reception, who will provide details regarding any applicable extra fee.
3. Is late check-out possible?
Yes, after vacating your room at 11:00 AM, you may continue using the hotel services by leaving your luggage in our storage room. If you prefer to keep the room past the standard time, please check feasibility with reception, who will inform you of the dedicated late check-out rates.
4. What are the reception hours?
Our reception is open 24 hours a day, 7 days a week, to ensure continuous assistance throughout your stay.
HOTEL & SERVICES
1. Is there a shuttle service to/from the hotel?
The hotel does not operate its own shuttle, but we are happy to arrange private transfer services with trusted partners upon request at reception.
2. Is there an EV charging station for electric cars?
We do not currently have an electric car charging station on site. However, our staff will be happy to direct you to the nearest charging points.
3. Can children stay at the property?
Minors may stay at our property only when accompanied by a parent or provided with a written authorization signed by both parents, along with copies of their respective IDs.
4. Does the hotel have a private beach/beach club?
Yes, the hotel features a private beach. Access is free for our guests throughout the entire season, except during July and August when the service is included for stays of at least 8 nights on a bed and breakfast basis, or at least 4 nights on half board. In all other cases, beach service is available upon reservation at a rate of €50.00 per day per beach spot.
5. Do you provide beach towels?
Yes, we provide beach towels free of charge to our guests. Please note that for beach access, using exclusively the towels provided by the hotel is required.
ROOMS
1. Are cribs and extra beds available for children?
Yes, absolutely! Travel cribs are available upon request across all room categories, while extra beds can only be accommodated in specific room types. We kindly invite guests to contact Reception prior to arrival to verify availability and request a dedicated quote.
2. Do you have accessible rooms?
Yes, our property features accessible rooms, though in a limited selection of categories. To ensure you book the setup best suited to your needs, please contact our Reception directly before confirming your reservation.
BREAKFAST
1. Is breakfast included?
Yes, breakfast is always included across all rate types and stay options.
2. What time and where is breakfast served, and what type is offered?
Breakfast is served every morning from 8:00 AM to 10:30 AM in the splendid setting of the Diana Gourmet terrace. We offer a rich continental buffet featuring a selection of sweet and savory options to start your day in the best possible way.
3. Are options available for celiac, vegetarian, and vegan guests?
Yes, absolutely. Our buffet includes a wide selection of products dedicated to celiac, vegetarian, and vegan guests. We nevertheless recommend informing us of any specific dietary requirements or intolerances when booking or upon arrival.
RESTAURANTS & BARS
1. Is there a restaurant on site?
Yes, our property features two restaurants. The first is Diana Gourmet, located on the terrace, offering a refined dining experience where tradition meets innovation. The second is Diana Mare, located at the La Marina beach club, featuring a rich and varied menu focused on fresh fish, seafood crudités, and vegetarian dishes, alongside a fragrant and contemporary pizza made with carefully prepared dough and premium ingredients.
2. Are options available for celiac, vegetarian, and vegan guests in the restaurants?
Yes, in both restaurants we offer a wide variety of dedicated options for celiac, vegetarian, and vegan guests. Please inform our staff or mention any allergies or intolerances when reserving your table.
3. Is there a bar on site?
Yes, we have two bars. The American Bar, located on the terrace and open from the afternoon through after-dinner hours, offers a wide selection of wines, cocktails, and mixed drinks. At the beach club, you will find the Beach Bar, ideal for ordering soft drinks and light cocktails to enjoy comfortably under your sun lounger.
SPA, POOL & GYM
1. Is there a Spa/Wellness Centre on site?
Yes, we feature a Wellness Centre complete with a wet area and treatment cabins for massages and beauty treatments. The service operates approximately from 10:00 AM to 7:00 PM, and access is by reservation to ensure maximum relaxation. Complimentary Spa kits including towels, bathrobes, and slippers are provided to all guests.
2. Is there a swimming pool on site?
Yes, the hotel features an indoor swimming pool, open daily from 9:00 AM to 7:00 PM. Pool towels are provided directly by us, and to guarantee the highest standards of hygiene, guests are required to use exclusively the towels supplied by the hotel.
3. Is there a gym on site?
Yes, the hotel has a fitness area accessible daily from 9:00 AM to 7:00 PM.
ACTIVITIES, EXPERIENCES & EVENTS
1. Does the hotel have a concierge service?
Yes, our Concierge service is at your complete disposal to assist you throughout your stay, provide helpful recommendations, and fulfill any requests.
2. Do you organize local tours and excursions?
We do not arrange excursions directly, but our team collaborates with top local partners to book and tailor tours, experiences, and activities around the area according to our guests' preferences.
3. Is it possible to organize weddings or private events?
Certainly. Our property is the ideal setting for weddings, special celebrations, and private events. Please contact our staff to request information and plan every detail together.
MEETINGS & BUSINESS
1. Does the hotel have meeting rooms?
No, our property does not feature meeting rooms or spaces dedicated to conferences and corporate events. Our focus is centered on leisure stays and guest wellness.
2. What services does the hotel offer for business travelers?
Our property is not set up with specific amenities for corporate or business tourism. However, guests can make use of the free Wi-Fi connection available in all rooms and common areas for any individual work needs.
PAYMENTS & CANCELLATIONS
1. What are the cancellation terms?
Cancellation terms vary based on the stay period and the rate chosen at the time of booking. The exact conditions applicable to your reservation, including free cancellation deadlines or penalty fees, are always clearly stated in the offer details and within your booking confirmation.